1. Return Eligibility
At RBM-World, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund within 12 days of receiving your product.
To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging. Items that show signs of use, damage, or alteration may not qualify for a refund.
2. How to Request a Return
If you would like to return a product or request a refund, please contact us within 12 days through one of the following methods:
- Contact form on our website
- Email support
- Live support chat
Once your request is received, our support team will guide you through the return process and provide the necessary instructions.
3. Refund Process
After we receive and inspect the returned item, we will notify you regarding the status of your refund. If the return is approved, the refund will be processed using the original payment method used for the purchase.
Refund processing times may vary depending on your payment provider or financial institution.
4. Shipping Costs
Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Shipping fees are generally non-refundable unless otherwise required by law.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can resolve the issue quickly. Our team will assist you with a replacement or refund depending on the situation.
6. Contact Us
If you have any questions regarding returns or refunds, please contact us: